We live in the experience economy.
Products, services and markets are merging and there is little differentiation between core offerings.
The experience organisations provide to their employees and customers - and increasing their commitment and loyalty - is the basis for competitive advantage.
The RBX Index:
Measures the experience journey of employees and customers using a single metric
Directs leaders to take action in advance of events
Correlates the insights to the financial performance of the organisation
Allows organisations to benchmark themselves across sectors