Over the next 5 years, the retaining of employees and customers will become an even greater source of competitive advantage for businesses.
If an organisation gives its employees and customers a great experience, they are less likely to leave.
The RBX Index:
Measures the experience journey of employees and customers using a single metric
Directs leaders to take action in advance of events
Correlates the insights to the financial performance of the organisation
Allows organisations to benchmark themselves across sectors